A private label contract manufacturer was experiencing pain points with its existing 3PL provider, largely caused by a lack of transparency. They were shocked to see additional costs flooding in that had not been disclosed during its negotiating and contracting process. As the company’s retail broker Account Manager said, “It didn’t feel like we had a partnership with them. When issues arose, they wouldn’t work with us to help alleviate anything. There was no flexibility.” After suffering hidden fees, product damage, low performance at major retailers and lack of visibility into its supply chain, the company began its search for a new logistics partner.
Following a four-month search and vetting process for a seasoned 3PL, the manufacturer discovered RJW Logistics Group. After learning about RJW’s transparent pricing structure, centrally located warehouses and asset-owned business model, the manufacturer was confident it had found the right partner to turn things around.
Through RJW’s Centralized Warehousing Strategy and predictable pricing model, the manufacturing company saw immediate increased product flow with several major retailers. With RJW controlling both inbound and outbound transportation from its warehouses, the customer’s products began to continuously arrive on-time, in-full, and remain fully stocked on store shelves. This translated into in-store expansion and increased sales.
“When issues arose with our previous partner we would reach out and they’d say ‘refer to your contract’ instead of working with us. By contrast, RJW is responsive, knowledgeable and solution-oriented.”
Transitioning from an underperforming relationship to a collaborative partnership with RJW, the company benefited from increased efficiencies throughout its supply chain. Simultaneously, it built reputation and drove business growth. In addition to improved supply chain processes, the company secured a supplier status with Walmart, expanding its product line nationwide. Importantly, it also benefits from ongoing price transparency, that eliminates hidden costs, allowing for accurate budgeting and inventory forecasting.
“Even though on paper it looked like [our previous 3PL was] cheaper, we have a much better idea of distribution costs with you… pretty much what you said we would be paying is what we’re paying.”
Accurate Order Fulfillment
Hidden Costs or Fees for Accurate Forecasting
Walmart Product Line Expansion + Supplier Status for Core Range Items
Signficantly Improved Product Integrity
Full Transparency, Collaboration + Partnership
RJW Logistics Group continues to improve the customer’s performance with national retailers. Key to the ongoing success of this partnership are the principals on which it began – transparency, expertise and an unparalleled commitment to driving the customer’s business forward.
“Because our supply chain has been strong with RJW, Walmart has been confident in our ability to take on additional business. Part of our total commitment to the business is getting it to the customer on time and complete and in good shape. You’ve helped us to uphold that commitment.”