For brands selling into today’s major retailers, On-Time, In-Full (OTIF) performance is not just a supply chain metric. It is a growth strategy. OTIF directly impacts shelf availability, retailer trust and chargebacks. In an environment defined by tightening delivery windows, evolving compliance requirements and increasing penalties, precision has become a competitive differentiator for CPG suppliers delivering into retail.
For 13 consecutive years, RJW has held the #1 position in OTIF performance, delivering 98%+ On-Time, 99%+ In-Full, with nearly 100% inventory accuracy. Sustaining that level of performance in an increasingly complex retail environment requires more than operational consistency. It demands deep compliance expertise, rigorous operational discipline, advanced data accuracy and a culture built around continuous improvement.
At RJW, OTIF leadership isn’t something we strive for, it is the standard we set every day, for every supplier. Here’s how we do it.
Retail compliance is the backbone of sustained OTIF performance. With deep expertise across major retailers, labeling requirements, ASN accuracy and delivery standards, RJW proactively protects performance and prevents costly disruptions. This disciplined, retail-first approach minimizes chargebacks, strengthens retailer partnerships and creates a foundation for scalable growth.
Industry-leading OTIF performance is built on inventory certainty. RJW’s nearly 100% inventory accuracy, combined with strategically located warehouses within major transportation corridors reduces variability and protects in-stock levels.
Sustained OTIF leadership requires visibility beyond the warehouse floor. RJW’s real-time, data-driven insights give suppliers the visibility to stay ahead of shifting demand and anticipate disruptions before they happen. With our advanced analytics technology and AI-enabled technologies, suppliers gain more than just transparency. They’re empowered with business intelligence to make faster, smarter decisions that drive efficiency, reduce stockouts and accelerate businesses growth.
Work with the #1 OTIF leader. Strengthen retail performance and unlock scalable growth.
Work with the #1 OTIF leader. Strengthen retail performance and unlock scalable growth.