For brands selling into today’s major retailers, On-Time, In-Full (OTIF) performance is more than a logistics KPI — it is a core growth lever. OTIF directly impacts shelf availability, retailer scorecards, inventory flow, chargebacks, and long-term category performance. In an environment defined by tightening delivery windows, evolving compliance requirements and increasing penalties, precision has become a competitive differentiator for CPG suppliers delivering into retail.
For 13 consecutive years, RJW has maintained the industry’s leading OTIF performance levels, consistently delivering 98%+ On-Time, 99%+ In-Full performance, and nearly 100% inventory accuracy across major retailers. Sustaining that level of operational excellence requires far more than consistency alone. It demands deep retailer compliance expertise, disciplined transportation and warehousing operations, advanced supply chain visibility, data accuracy, and a company-wide culture focused on continuous improvement and operational accountability.
At RJW, OTIF leadership is not simply a goal — it is the operational standard we deliver every day for every supplier we support.
OTIF (On-Time, In-Full) is a supply chain metric that measures whether shipments arrive at the correct destination, on the required delivery date, and with the complete quantity ordered. Major retailers use OTIF performance to evaluate suppliers and determine compliance with delivery requirements. Consistently high OTIF performance helps brands avoid fines, maintain retailer relationships, and keep products in stock.
Retailer compliance is the foundation of sustained OTIF performance. With deep expertise across major retailer vendor compliance programs, advanced shipping notices (ASNs), appointment scheduling requirements, labeling standards, pallet configurations, and delivery requirements, RJW proactively protects performance and prevents costly disruptions. This disciplined, retail-first approach helps suppliers reduce chargebacks, strengthen retail scorecards, improve retailer relationships, and minimize costly compliance penalties. By maintaining alignment with evolving retailer requirements, RJW creates a foundation for scalable growth and consistent execution across the retail supply chain.
Industry-leading OTIF performance begins with inventory certainty. RJW’s nearly 100% inventory accuracy, combined with a nationwide retail consolidation center network strategically positioned along major transportation corridors, reduces variability and protects in-stock levels. By consolidating inventory and transportation operations within strategically located distribution hubs, suppliers benefit from shorter lead times, improved replenishment, greater product availability, and stronger OTIF performance across major retail channels.
RJW’s AI-enabled visibility tools, real-time performance dashboards, and predictive analytics capabilities provide suppliers with the intelligence needed to anticipate disruptions before they impact service levels. Through real-time inventory tracking, shipment monitoring, and exception management, suppliers gain actionable insights that improve forecasting accuracy, reduce stockouts, and support proactive decision-making. With advanced analytics and business intelligence tools, RJW empowers CPG brands to optimize retail performance, improve retailer scorecards, and drive long-term growth.
Work with the #1 OTIF leader. Strengthen retail performance and unlock scalable growth.
Work with the #1 OTIF leader. Strengthen retail performance and unlock scalable growth.