A UK-based Asian instant noodle manufacturer made its American debut in 2,500 Walmart stores nationwide. Rising to the demand of U.S. expansion, the food manufacturer was focused on the challenges of new product development, food labeling and regulations, and outsourced supply chain management to a 3PL. Almost immediately, it experienced late deliveries, product damage and poor communication – and recognized the importance of finding a new 3PL.
Sold on RJW’s ability to customize solutions, its comprehensive retail logistics services and overall customer-centric approach, the food manufacturer selected RJW. Out of the gate, it leveraged RJW’s Consolidation Program – to immediate results, including reduced total transportation costs, decreased lead-times to DCs and improved overall scorecard performance. It also took advantage of RJW’s Full Suite of Value-Added Services, combining all of its warehouse, fulfillment, and packaging needs under one roof. This enabled the company to respond to new daily order opportunities, generate faster replenishment turnarounds and reduce product out-of-stock levels. It also gave the manufacturer the ability to focus on its core business.
“With RJW, it’s all about the customer. Their team is like an extended part of our family, and handles our product like we would if we were there.”
– Operations Director
Within 6 months, the food manufacturer saw vast improvements throughout its supply chain. The company saved $60,000-$70,000 by eliminating losses due to retailer compliance fines and handling/distribution costs. Additionally, it achieved over 98% OTIF and 100% in-stock levels. Most importantly, it cemented a trusted partnership that is driving its business expansion throughout the United States.
International Partnership Built on Communication, Performance + Trust
Increase in OTIF, Achieving 98%+ on Average
Transportation Cost Savings in 6 Months
Decreased Lead Times to DCs
Two years after its U.S. debut, the food manufacturer has found tremendous success in the market. New retailer opportunities continue to present themselves and RJW delivers retail logistics solutions that scale with the company’s growing needs.
“RJW has a team there that understands what ‘good’ looks like and you put it into practice. RJW makes [managing our supply chain] very, very easy because you know what you’re doing. You are experts at what you do.”
– Operations Director